Rating
96% satisfied
Past Attendees
360 participants
Key Stats
An NPS of over 80 is consistently acheived by our clientele
Workshop Summary
In the dynamic tapestry of excellent customer service, one of the most pivotal challenges leaders face is sustaining team momentum and ability to provide the best experience possible for your customers.
It's the vital force that propels the team forward, fuels problem solving, and maintains high spirits amidst the ebb and flow of customer demands. Yet, as essential as it is, maintaining this momentum is akin to riding a wave – it requires communication, alignment, skill, balance, and a keen awareness of the undercurrents to stay afloat.
One of the main tools we can establish is to foster a culture of continuous learning. Encourage your team to embrace a growth mindset by investing in their professional development. The Winning Academy High NPS Program is an excellent way to infuse new ideas and energy into your team, keeping them engaged and prepared to tackle new challenges.
Feel free to be a fly on the wall for one of our sessions and let's help you build a high performance DNA.
Testimonial
"The High Net Promoter Score program at the Winning Academy elevated my customer service in the logistics industry to new heights. Learning the intricacies of customer loyalty, explicit communication and customer satisfaction was a game-changer. Creating relationships, albeit fleeting ones at times is the key to my teams success"
Delivery Manager, Winning Services