Best in Class Customer
Service Program
Aim: Coach your team through the art of quality customer service and providing the best experience possible
For Organisations
Set high standards and expectations of customer service
Duration
1.5 hour virtual session and resources
(recommended to run a series of sessions)
For Individuals
Learn from the best in class professionals to standout amongst the crowd
Prices
$4,495 +GST for up to 10 team members
Rating
96% satisfied
Past Attendees
488 participants
Key Stats
An NPS of over 80 is consistently acheived by our clientele
Program Summary
Obviously, the importance of delivering impeccable customer service cannot be overstated. Best practices in customer service not only enhance client satisfaction but also contribute to the long-term success and reputation of your business. At the Winning Academy, we explore why making customer service a priority is a non-negotiable aspect of our industry.
Examples of how we help your teams:
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Building Trust and Credibility
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Client Retention and Loyalty
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Personalized Learning Journeys
Best practice customer service extends beyond resolving issues; it involves understanding the individual needs of clients. Through personalised interactions, the Winning Academy can tailor learning journeys to match the specific goals and preferences of each of your teams, creating a more enriching educational experience.
Feel free to be a fly on the wall for one of our sessions and let's help you build a high performance DNA.
Testimonial
"The Best Practice Customer Service program at the Winning Academy transformed my approach to customer interactions. It wasn't just about service; it was a masterclass in empathy, communication, and exceeding expectations. The lessons learned here are not just skills; they're the essence of building genuine connections. Grateful for the impact it's had on the whole team and the satisfaction it brings to our customers every day."
Customer Care Consultant, Appliances Online